Maintenance & Support Programs
RazorShark offers businesses many affordable options when it comes to protecting your company's network. Below is a outline of the support programs that we offer. If you are interested in any of them please call our office so we can go over them in greater detail. We do customize our packages to fit the needs of our clients.
Monthly Maintenance Programs are for networks that need basic upkeep. Consider this as a oil change for your car, changing your oil every 3 months keeps your car running smoothly. The same goes for maintenance, having us come in every month and updating your systems will keep your network running smoothly. If you have a website, we will cover all your website updates as well update your network for one low price.
Monthly Maintenance Programs
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Hours: 9am-5pm Monday-Friday |
Options: 3, 6, 9, 12 Month Programs |
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Windows Updates
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Website Updates
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Virus Definitions
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Software Updates
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PC Issues
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Server Updates
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Spyware Removal
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Hardware Installation
*Please call us for details |
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Monthly Support Programs are for clients who need piece of mind that we are taking care of their network. All support programs include the maintenance program, the difference in the support programs are the hours of coverage outlined below. On top of getting your "oil" changed in your car, you now get bumper to bumper coverage incase anything goes wrong with your network. We have a special paging system for our 24 x 7 clients that enable them to reach us incase of an emergency.
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Monthly Support Programs
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BRONZE |
SILVER |
GOLD |
Hours: 9am-5pm Monday-Friday |
Hours: 9am-5pm Monday-Sunday |
Hours: 24 x 7 365 days a year! |
Turnaround time: NBD |
Turnaround time: m-t NBD, S-S 6 hour |
Turnaround time: 4 Hours |
Options: 3, 6, 9, 12 Month Programs |
Options: 3, 6, 9, 12 Month Programs |
Options: 3, 6, 9, 12 Month Programs |
- PC Lockups
- Server Issues
- Desktop Issues
- Windows Updates
- Server Updates
- Hardware Installation
- Email Issues
*Please call us for details |
- PC Lockups
- Server Issues
- Desktop Issues
- Windows Updates
- Server Updates
- Hardware Installation
- Email Issues
*Please call us for details |
- PC Lockups
- Server Issues
- Desktop Issues
- Windows Updates
- Server Updates
- Hardware Installation
- Email Issues
*Please call us for details |
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